179 - The Importance of Quality Control in Manufacturing & Construction
Whether you're involved in construction & trades or in manufacturing, ensuring top-notch quality is paramount. One bad job can possibly break years of good and hard work!
In this episode, Jacob Edmond, CEO of Duckworks Millwork Solutions, joins Khalil & Martin to discuss quality control, making checklists, and why it is critical to apply these things in your business today.
Time Stamps
00:32 - Episode Intro
02:53 - Intro to Jacob Edmond
04:02 - What is Quality Control?
04:47 - When Do You Need a Dedicated QC Staff?
07:54 - Why Does Quality Control Matter?
09:54 - Customer Concessions & Quality Control
14:19 - Common Areas Needing Quality Control in Manufacturing
20:34 - The Cost of Quality
23:41 - The Importance of a Checklist
31:57 - Quality Control Metrics
37:44 - Gaining Insights From Your Employees
40:45 - Implementing Checklist & Quality Control
56:47 - Episode Outro & Takeaways
Quotable Moments from the Show
"My dad used to always tell me, you can add cost, only the customer can add value." - Martin Holland
"Quality control isn't just preventing mistakes, it's refining your process to prevent future mistakes and constantly reduce your mistakes." - Jacob Edmond
"All it takes is one bad job or one missed thing to dent and tarnish your reputation and possibly lose future work." - Jacob Edmond
"Start just by documenting your process. What do you do every time? And make that a checklist." - Jacob Edmond
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Resources
Get the sample checklists from Jacob Edmond here
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