088 - Outclass Your Competition with Hilarie Blaney

Have you been going through your entire life acting like a heathen?

Now that we have your attention, in today’s interview we’re talking about the unspoken rules of business with Protocol and Etiquette Consultant, Hilarie Blaney. Hilarie breaks down the do’s and don’ts of handshakes, networking, luncheons, and, of course, Zoom behavior. Listen now to understand why the little things, both inside and outside of the workplace, are still impactful today.

Show Notes

00:00 - Intro

10:20 - What is Etiquette?

16:20 - Zoom Etiquette

26:35 - First Impressions

43:00 - Table Manners

53:00 - Unspoken Etiquette


Quotable Moments

  • “You play golf? Would you really want to go out and play a round with someone who doesn’t play golf?” – H

  • “People don’t pay attention to their background and the lighting [of their Zoom background] and I’ll be watching the news and staring at the plates and dishes behind them.” – H

  • “A first impression usually lasts 7 seconds.” – H

  • “First line of communication is good posture.” – H

  • “The knife blade is the business side of your knife. Even when you’re sitting down, the knife blade needs to be pointing in. In medieval times, if your knifeblade was pointing out, it conveyed that you were dishonorable.” – H

  • “The main thing contractors can take away from this is that they need to be intentional and self-aware with how they act around employees, around clients, and other subs.” – K

Resources


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089 - Mo' Money, Mo' Problems with Sergio Garcia

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087 - Onboarding Employees