027 - Know Your Customers

As contractors grow their business, they tend to spend less and less time with their customers. As you make plans and decisions in your business, it's important to consult the customer. Listen in for some tips on how you can learn from your customers with Khalil.

Show Notes

  • Know Your Numbers (0:26)

  • Scratching Your Own Itch (0:59)

  • Why You Stop Knowing Your Customers (1:43)

  • Keeping A Pulse on Your Customers (2:42)

  • Go to the Next Meeting (3:14)

  • Listen to Customer Calls (4:05)

  • Gather Qualitative Data (4:53)

  • Monitor Social Media (6:07)

  • Look Out For Trends (6:45)

Resources

  • CallRail for listening to recorded inbound customer calls




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028 - Stop the Spinning Top: Creating a Strategy for Growth with Chad Board

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026 - Build a Business to Sell with Larry Hughes